Overview
Online Order Assistant - Full Time - Electrical Dept. Harvey Norman is seeking to recruit Online Order Assistants to support the store network with the management of online orders, ensuring a smooth and efficient process while fulfilling customer needs. The role involves delivering excellent customer service and creating an outstanding shopping experience. This is a full-time position with a positive, energetic, and professional work environment.
Your Tasks Will Include
* Processing all online orders received by the store.
* Responding to customer queries relating to online purchases.
* The picking, packing and preparation of goods for dispatch/delivery.
* Ensuring effective delivery of all goods by packing goods to the highest standard.
* Liaising with delivery contractors to meet company requirements for a speedy, efficient and professional delivery service.
* Offering our customers the highest level of customer service in keeping with Harvey Norman standards.
* Being passionate and knowledgeable about the online customer experience or journey and seeking ways to improve it.
* Actively assisting customers who avail of our click and collect service in store.
* Assisting with any other duties as required by your Team Leader/ Manager.
* Ensuring your areas of responsibility are clean, vibrant, tidy, and customer friendly.
* Ensure company standards of performance are followed at all times.
Your Knowledge, Skills And Experience Include
* Experience & Qualifications - Leaving cert or equivalent is required. Experience managing systems and organizing delivering including picking and packing is preferred. Preferably have 1-3 years hospitality or tourism service or face to face retailing experience.
* Strong Admin Experience - You have a strong background in administrative jobs where tasks are completed with high attention to detail. You need to be a quick learner and have an enthusiasm for absorbing new concepts and processes.
* Motivated & Target Driven - You are highly motivated to perform and strive for excellence.
* Strong Communicator / Good Listener - You are a strong communicator with excellent listening and interpersonal skills.
* Passionate about online business - You have a strong interest in online sales including managing customer queries from online customers, shipping online orders and helping customers in store for click and collect orders.
* Energetic, Self motivated & persistent - You possess and radiate a high degree of energy, and can work towards goals without constant supervision.
* Positive attitude and outlook - You have a positive outlook on life, work, and self and an optimistic view of the future and your own performance.
Why People Join Us
* We’re dynamic and growing!
* Fun, high energy work environment.
* Culture of developing and promoting from within the company.
* Our entrepreneurial spirit.
Additional Information
* This is a full time, seasonal fixed term contract.
* We need employees to be flexible about when they work, covering store opening hours, including days, evenings, weekends and public holidays.
* The successful candidate will be required to attend a company induction day.
Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Marketing and Sales
* Industries: Marketing Services
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Castlerock, County Sligo, Ireland 6 days ago
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