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Technical Support Associate - Norwegian, Galway
Client: Cpl
Location: Galway, Ireland
Job Category: Other
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EU work permit required: Yes
Job Reference: 4cf786e50c15
Job Views: 4
Posted: 01.08.2025
Expiry Date: 15.09.2025
Job Description:
Technical Support Associate - Norwegian - Galway
My client, a leading multinational medical devices and healthcare company based in Galway, Ireland, is currently hiring for a Technical Support Associate – Norwegian Speaker.
This is a full-time, permanent role offering a fantastic opportunity to join a global industry leader and build a long-term career in a dynamic, supportive environment.
Responsibilities
* Receive inbound customer calls and email communications and address in a professional and friendly manner.
* Review, prioritize, and manage group mailboxes to ensure all inquiries and complaints are actioned.
* Provide first-level support in troubleshooting customer complaints across the designated product range by analyzing customer problems and asking the appropriate questions to support resolution.
* Document complaints and inquiries using the appropriate guidelines and procedures to ensure completeness and accuracy of the records.
* Communicate complaint investigation conclusions to customers through written reports and phone conversations.
* Resolve and address any complaints or inquiries within the target timelines described within the key performance indicators for individuals, the team, and the company.
* Continually evaluate and identify opportunities to drive process improvements that positively impact team performance and customer experience.
* Develop and maintain areas of expertise in product specialties required for role; sharing and expanding knowledge within the client's Technical Support team.
* Execute applicable Quality System processes.
* Maintain ability to comply with business continuity plan (i.e., work remotely if required).
* Other duties as assigned.
* Assume responsibility and accountability for daily tasks and highlight any risks to the Technical Support Team Lead/Supervisor.
* Support customers in different market time zones as required for the position.
Knowledge Skills & Experience
* 3rd Level Certificate, Diploma, or Degree in relevant discipline (e.g., Science, Biomedical, Medical Transcription, Healthcare Services, Nursing, Engineering).
* Minimum 1 year of experience working in a medical/clinical environment or in a customer-facing support role in an associated industry, capable of providing excellent customer experience with challenging technical complaints.
* Fluency in Norwegian language is required for the role.
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