YWe are a leading international engineering and construction organisation delivering complex, high-performance projects across the UK, Ireland, and Europe. Operating in sectors including data centres, advanced manufacturing, pharmaceuticals, logistics, and food production, we support clients in delivering critical infrastructure for some of the world's most demanding industries
.With a strong reputation for quality, innovation, and technical excellence, we continue to expand our presence across major international markets
ewAs an IT Support & AV Engineer, you will provide efficient, user-focused technical support across both IT services and learning/training facilities. This role combines traditional desktop support responsibilities with audio-visual and training centre support, ensuring seamless technology operations for internal teams, external trainers, and project site
Key Responsibilities
IT & Desktop Support
ortRespond to and resolve IT service desk tickets in a timely mann
er.Provide support for hardware, software, network connectivity, and remote access issu
es.Configure, deploy, and maintain laptops, mobile devices, and end-user equipme
nt.Manage IT assets throughout their lifecyc
le.Troubleshoot system performance and application-related issu
es.Provide support for meeting room technology and collaboration platfor
ortSupport the day-to-day operation of training and learning faciliti
es.Ensure all IT and AV systems function effectively during training sessions and even
ts.Assist internal and external trainers with technical requiremen
ts.Maintain and support audio-visual systems and equipme
nt.Coordinate with third-party suppliers and support providers when requir
Project Site Support
ortProvide on-site IT support across project locatio
ns.Support hardware deployment, networking, Wi-Fi connectivity, printing, and user access requiremen
ts.Assist with site IT setup and decommissioning activiti
General IT Support
ortContribute to the development and improvement of IT policies and procedur
es.Support IT projects, compliance initiatives, and documentation requiremen
ts.Promote IT security awareness and best practic
es.Deliver guidance and training to end users where requir
Skills & Experience
tialStrong troubleshooting and problem-solving skills across hardware, software, AV systems, and network
ing.Experience working with IT ticketing systems and service management to
ols.Familiarity with Microsoft Teams and video conferencing technolog
ies.Experience supporting remote and hybrid us
ers.Strong customer service and communication ski
lls.Ability to document processes and provide user train
ing.Fluent English, both written and spo
Desired
ableExperience supporting training facilities or learning environme
nts.Experience working across multiple sites or project-based environme
nts.Knowledge of AV technologies and meeting room syst
ems.Exposure to construction, engineering, or project-based organisati
Personal Attributes
butesProactive and adaptable with a continuous improvement min
dset.Strong focus on service quality and user experi
ence.Well-organised with the ability to prioritise workloads effecti
vely.Self-motivated and capable of working independe
ntly.Comfortable operating in a fast-paced and dynamic environ
ment.Professional, approachable, and customer-foc
Benefits
nefitsOpportunity to work within a growing international organis
ation.Exposure to large-scale, technically complex pro
jects.Ongoing professional development and training opportun
ities.Collaborative and supportive team enviro
nment.Career progression within a rapidly expanding bus
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