Job Summary
As a Front Desk Ambassador, you will play a crucial role in ensuring the smooth operation of our hotel's front office. This is a superb opportunity to provide exceptional customer service and contribute to the success of our team.
About the Role
Key responsibilities include answering phone calls, responding to guest inquiries, and assisting with check-in and check-out procedures. You will also be responsible for maintaining accurate records, adhering to departmental standards, and promoting a positive image of our hotel.
Key Requirements
To be successful in this role, you will need to possess excellent communication skills, a high level of professionalism, and the ability to work effectively in a fast-paced environment. You should also be able to multitask, think critically, and maintain confidentiality when handling sensitive information.
Benefits
We offer a competitive salary, premium rates for Sunday work, excellent room employee rates, and access to a variety of learning and development opportunities. Additionally, you will receive increased holiday entitlement for long-service employees, meals while on duty, and complimentary provision and laundry of uniforms.
What We Offer
In return for your hard work and dedication, we offer a range of benefits that will enhance your career and personal life. These include:
* A competitive salary and benefits package
* Premium rates for Sunday work
* Excellent room employee rates
* Access to a variety of learning and development opportunities
* Increased holiday entitlement for long-service employees
* Meals while on duty
* Complimentary provision and laundry of uniforms