Job Description - Night Manager (HOT0C4V5)
Job Description
Job Number
Night Manager (HOT0C4V5)
Work Locations
Conrad Dublin, Earlsfort Terrace, Dublin 2
WELCOME TO A WORLD OF OPPORTUNITIES AT IRELAND's #2 GREAT PLACE TO WORK ****, AS VOTED BY OUR TEAM MEMBERS
The
Conrad Dublin
is a 5* hotel and part of the Hilton Luxury Division.
We aim to 'offersmart luxury travelers inspiring connections & intuitive service in a world of style'.
We are one of the best 5* luxury hotels in the country.
"Conrad is Empowering and Bold"
Working for Hilton means you are joining an international company with more than 9,000 hotels across the globe and comes with numerous benefits, such as:
Travel
- Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world.
Plus up to 70 nights of discounts for your Family and Friends
Team Member Gym
– a dedicated team member gym with free access 7 days a week
Benefit
– Discounted rates for Conrad Teams members across a wide range of High Street retailers
Development
– Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
Holidays
– 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
Maternity & Paternity
– Paid leave for those that qualify
On shift
– complimentary meals on duty & uniforms provided
A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
The Job Role
Oversee the entire Front Office operation to maintain high standards
Serve as a point of contact for regular and VIP Guests
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
Manage, record and promptly resolve issues or emergencies that arise
Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Compile adequate handover to Early staff / Duty Manager
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Conduct annual and mid-year Appraisals with Team Members
Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
Assist other departments, as necessary
The ideal candidate should have
Previous supervisory experience in Front Office within the hotel/leisure/retail
High level of IT proficiency
An excellent leadership, interpersonal and communication skills
Accountability and resilient
The Commitment to delivering a high level of customer service
The Ability to work under pressure
The Flexibility to respond to a variety of work situations
The Ability to work on your own and as part of a team
Preferred qualifications
Previous experience in the hotel industry
Previous experience with Front Office Management Systems
Previous experience with cash handling
Job Category: Guest Services, Operations, and Front Office
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