IT Support Analyst, Contract, CorkOnsite 5 days in Cork cityOverview:The successful candidate will provide technical assistance to computer users by answering questions or resolving computer problems in person, via telephone, or electronically. Support includes assistance with computer hardware and software, such as printing, installation, word processing, email, and operating systems.Key ResponsibilitiesSupport troubleshooting efforts to identify routine and moderately complex problems.Follow standard operating procedures.Seek learning opportunities and feedback to increase knowledge and skills using internal and external training resources.Provide first or second-level support to resolve issues with products, applications, and devices.Communicate with the project lead via email and direct conversation to provide project status updates and report obstacles.Document incident details, service request status, and resolutions; follow escalation procedures as required.Support efforts to meet key performance indicators (e.g., performance, availability, capacity).Value and understand contributions from individuals of diverse backgrounds, locations, and cultures.Complete moderate technical tasks assigned by senior personnel.Follow procedures for incident escalation and notification to appropriate resources.Resolve routine problems and attempt to resolve complex issues independently.Review and apply information related to new support procedures, installation, or configuration.Adapt to moderate changes and setbacks while maintaining deadlines under pressure.Contribute to the knowledge repository for routine and moderately complex technical support topics.Key SkillsAnalytical Skills: Ability to collect, integrate, and interpret information to identify key trends and patterns.Escalation Management: Knowledge of procedures for timely and appropriate incident escalation.Customer Focus: Ability to identify and address key customer needs, maintaining a client-first approach.IT Expertise: Basic understanding of major operating systems, enterprise software, hardware, and middleware.Software Knowledge: Ability to troubleshoot basic issues with operating systems (Windows, macOS, Linux) and enterprise applications (e.g., Java).Taking Initiative: Proactive attitude toward work tasks, making decisions in the company's best interest and driving results.Technical Troubleshooting: Understanding of systematic problem-solving methods for hardware, software, and operational issues.Workstation Hardware: Experience installing, configuring, and maintaining PC/workstation hardware, printers, phones, and mobile devices.Workstation Software: Strong understanding of Windows and macOS, with advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel) and the ability to troubleshoot software issues.Qualifications & ExperienceHigh School Diploma or equivalent.1+ years' experience in IT or Engineering Support (including operating system or software troubleshooting such as root cause analysis and debugging).Bachelor's degree in an IT-relevant field (preferred).Physical Requirements:Frequent movement between offices and buildings (up to 2 miles).Transport and installation of equipment up to 40 lbs.Tasks may require standing or sitting for extended periods.Use of computers and test equipment for 6+ hours per day.Continuous communication with colleagues, customers, and vendors both in-person and remotely.About Berkley Business & TechnologyBerkley Business & Technology is a specialist consultancy recruiting professionals for organizations throughout Ireland, the UK, and Europe.For more information, visit www.berkley-Contact:If you would like to discuss this vacancy further or explore your career options in confidence, please send your profile to-.