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Job Description - Trust and Safety (Triage Support work) - Process Associate - English – On Site Dublin (HMS )
Trust and Safety (Triage Support work) - Process Associate - English – On Site Dublin - HMS
Ready to shape the future of work?
At Genpact, we don't just adapt to change—we drive it.
AI and digital innovation are redefining industries, and we're leading the charge.
Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.
From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally.
Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.
Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.
Get to know us at and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Trust and Safety (Triage Support work) - Process Associate - English – On Site Dublin
In this role, you will support customers in English via Chat, email, and other support tools.
Responsibilities
Coding fluency in Unity C#, Unreal Engine C++, Android 2D
Understanding of Github and its utilisation in development life cycle
Experience game development in different platforms, i.e. Android / IOS / Web / Augmented Reality / Virtual Reality & Consoles
Familiarity troubleshooting hardware devices, including prototypes
Experience in Command Line Tools and ability to review logs derive root cause, develop test cases.
Familiarity with gaming ecosystem and game design (object-oriented programming, 3D design, build paths, etc)
Actively seek solutions through logical reasoning
Demonstrates strong problem-solving capabilities and assist customers in case of any issues
Serve as an advocate for the user community
Become and remain knowledgeable about products and community standards
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Investigate and resolve issues that are reported such as requests for account support and reports of potentially bugs
Identify inefficiencies in workflows and suggest solutions
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
Understand and remain up to date with client policies and guidelines; resolve inquiries according to defined policies and procedures.
Provide Email/Chat, back-office operations support and troubleshoot, resolve issues and provide third-party app support & testing
ML model training (good to have)
Qualifications we seek in you
Minimum qualifications
Diploma/Advanced/Higher/Graduate Diploma in Programming or Game development.
Effective, clear, and professional written communication in English to support clients (Read and write codes C# & C++) via Chat, Email, and other support tools
Fresh graduate or candidate with experience in service support/related field
Must be able to commit to 24 X 7 rotating shift
Must be able to work on weekends and public holidays
Flexibility to take on multiple tasks, problem-solving/critical thinking skills
Demonstrates composure, professional attitude, and technical (Computers, Internet) savvy
Preferred qualifications and skills
Preferably with service support and game development/programming experience
English proficiency/reading comprehension
Communication (written / insights synthesis and reporting in a presentation)
Decision making / critical thinking
Analytical skill (trend and insight identification and sizing)
Product and technical issue understanding
Be a transformation leader
– Work at the cutting edge of AI, automation, and digital innovation
Make an impact
– Drive change for global enterprises and solve business challenges that matter
Accelerate your career
– Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best
– Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture
– Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.
Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
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