4 days ago Be among the first 25 applicants
Senior Technical Recruiter at Ergo - Microsoft Country Partner of the Year 2024 / VMware POTY 2023 / MS Modern Work POTY 2023 / Azure Expert MSP
Ergo are seeking an IT Support Engineer for a permanent position in Dublin city centre.
Working in a high-performance desktop trading environment you will provide technical support to M365 users, IT Infrastructure and internal applications. This is a varied role which includes desktop builds, application support (SQL) and M365 systems administration.
Candidates should be able to disassemble desktop PCs and replace / upgrade components.
This is a varied role and training will be provided where neccessary.
There is a shift rota in place (9 AM - 5 PM / 6.30 AM - 3 PM / 10 AM - 6 PM).
What will you do?
* Troubleshoot and resolve desktop and server problems upgrading and replacing desktop components
* Diagnose and solve hardware and software incidents and problems
* Act as a central point of contact for all IT infrastructure related requests in relation to servers and IT networks, including maintenance and administration
* SQL Administration and support
* System Monitoring - monitoring of systems through operations monitoring and alerts tools
* Support of Windows Server environment including Exchange Servers
* Support of Office 365 environment
* Application & User Support - provide primary support by dealing with user requests and responding to outages for all operational matters
* Problem escalation to colleagues in other IT Teams where necessary
* Contribute to the documentation of IT policies, processes and procedures
* Install, maintain and support new applications and services
What experience do you need?
* IT Hardware including laptop builds
* Microsoft (Office) 365 Administration
* SQL knowledge an advantage (training will be provided)
Apply today for more info.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Desktop Computing Software Products, Information Services, and Technology, Information and Internet
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