Role: Business Analyst - ICTLocation: Dublin, IrelandHybrid: 2 days onsite per weekContract- Duration 12 months (scope of 2 further 12-month extensions)About the RoleWe are seeking a qualified and capableManaged Service Providerto deliverIT Business Analystsupport for a large-scale IT solutions environment. The Business Analyst will work closely with internal ICT teams and business units to support ongoing and upcoming digital transformation projects.Key Objectives of the Engagement:The selected provider will support the organisation in delivering high-quality, secure, and efficient IT solutions by:• Encouraging innovation and technology adoption across IT infrastructure and operations• Supporting development of scalable, secure, and reliable software solutions• Ensuring timely delivery of project milestones• Driving continuous improvement and productivity• Collaborating closely with stakeholders and business units to deliver value-driven solutions• Staying current with emerging technologies and industry best practices• Maintaining clear communication across technical and business teams• Ensuring solutions meet security, compliance, and regulatory requirements• Identifying and mitigating risks throughout solution development• Supporting knowledge transfer to internal ICT and business teamsOperating Environment Overview:• Virtualised Microsoft Hyper-V clustered environment with Azure, Windows Server 2016/22, Microsoft 365, Windows 10• Cloud-first strategy with applications primarily hosted online• Data stored across Azure, SharePoint, OneDrive, and Teams• In-house solution development using Microsoft platform technologies (Dynamics 365, PowerApps, Dataverse, Customer Voice)• Fortinet technology for firewall and network security• MS Teams-based telecoms; mobile devices managed via Intune• Remote access via Fortinet-secured VPN• All infrastructure owned and managed internally, with strict governance on new integrations• Current major ongoing projects include:– Migration to a new online grant management system– Upgrade from Microsoft Navision to Microsoft Business Central (2025–2026)Initial Resource Requirement:Key Responsibilities:• Developprocess flow diagramsto document current and future business processes and system interactions• Create and maintain project documentation, including:–Test Plans:Define scope, scenarios, acceptance criteria, test cases, and coordinate SIT & UAT. Ensure traceability, document results, track issues, and provide PowerBI summaries for go/no-go decisions–Pilot & Sign-off Documents:Coordinate pilot testing, capture feedback, and document formal stakeholder sign-off–Training Materials:Develop user guides, quick reference materials, and deliver training sessions• Work closely with ICT teams and business partners to design and implementchange management strategies• Liaise with third-party suppliers when requiredIf you are interested, please apply here or else share your CV with