Hotel Reservations Agent Job Description
We are seeking a skilled and professional Hotel Reservations Agent to join our team. In this role, you will be responsible for managing guest bookings and inquiries, ensuring a smooth reservation process from initial contact to check-in.
About the Role
The ideal candidate will have previous experience in a hotel reservations or front office role and possess excellent verbal and written skills with a confident telephone manner.
Key Responsibilities:
* Manage Reservations: Handle incoming requests via phone, email, and online systems.
* Customer Service: Provide professional service responding to guest inquiries.
* Promote Hotel Services: Actively promote packages, upgrades, and special offers.
* Maintain Records: Accurately update records of reservations, cancellations, and modifications.
* Collaboration: Work closely with other departments to ensure all guest requests are communicated and fulfilled.
* Administration: Support management with reservation reports and administrative duties as needed.
What We Are Looking For
* Experience: Previous experience in a hotel reservations or front office role is essential.
* System Knowledge: Experience using RoomMaster or Guestline systems is desirable.
* Communication: Excellent verbal and written skills with a confident telephone manner.
* Customer Focus: A genuine passion for delivering exceptional guest service.
* Attention to Detail: Strong organisational skills and ability to manage multiple bookings accurately.
* Technical Proficiency: Comfortable using computers and reservation software.
* Teamwork: Ability to work collaboratively in a busy front office environment.
* Flexibility: Willingness to work varied shifts typically 9:00 am - 5:00 pm or 11:00 am - 7:00 pm, Monday to Saturday.
Benefits
* Join a friendly team in a respected hotel.
* Opportunities for career progression within a growing environment.
* Staff discounts on accommodation, dining, and events.
* Enjoy working in a scenic hotel setting known for weddings and special occasions.
Requirements