Service Manager (Person in Charge PIC) Location: Enniscorthy, Co. Wexford Contract: Permanent Hours: Full-time (40 hours per week) Purpose of the Role Resilience is seeking an experienced and suitably qualified Service Manager (Person in Charge PIC) to lead our residential disability services in Enniscorthy, Co. Wexford. The Service Manager will have full responsibility, authority, and accountability for the day-to-day operation of designated services, ensuring they are delivered in line with HIQA regulations, the Health Act 2007, and the National Standards for Residential Services for Children and Adults with Disabilities (2013). This role is central to ensuring our service users experience a safe, supportive, and homely environment, where they are empowered to live life to their full potential. The post-holder may also have responsibility for associated community-based services, including Supporting Independent Living and Outreach Services. Key Responsibilities Service Provision & Leadership Manage and oversee residential and community-based services within your remit Act as Person in Charge (PIC) in compliance with HIQA standards and regulations Lead, support, and develop a high-performing multidisciplinary team Act as a positive role model and promote a culture of dignity, respect, and person-centred care Assessment & Care Planning Complete assessments for individuals referred to Resilience services Ensure each service user has a comprehensive Individual Support Plan, developed in consultation with the individual and relevant stakeholders Review and update care plans as required, and at least annually Health & Wellbeing Ensure service users have access to appropriate medical and healthcare supports Maintain safe medication management practices Conduct regular audits and implement corrective actions where required Staff Management & Development Ensure appropriate staffing levels and skill mix in line with service user needs Facilitate staff training, development, and compliance with mandatory requirements Ensure staff understanding of legislation, standards, policies, and procedures Conduct regular 1:1 meetings and maintain accurate records Support individual and team performance management Communication & Relationships Maintain positive relationships with service users, families, staff, and external professionals Communicate effectively regarding service user wellbeing and service safety Report concerns to the relevant authorities within the required timeframes Administration & Compliance Maintain accurate and professional service user and staff records Ensure compliance with internal and external reporting requirements Audit service user documentation and operational systems Health, Safety & Risk Management Promote a safe working environment in line with the Safety, Health and Welfare at Work Act 2005 Ensure incidents, accidents, and safeguarding concerns are reported and reviewed Maintain fire safety and emergency procedures Ensure equipment and facilities are safe, maintained, and fit for purpose Safeguarding & Protection Ensure safeguarding policies and procedures are implemented effectively Promote service user welfare and protection at all times Report safeguarding concerns within the required timeframes Continuous Improvement Embrace change and contribute to service development Play an active role in the ongoing growth and improvement of Resilience services Eligibility Criteria Qualifications Degree in Applied Social Studies in Social Care or equivalent Post-registration management qualification in health or a related field Experience Minimum 3 years management experience in Health or Social Care Strong working knowledge of HIQA regulations and inspections Experience supporting adults and/or children with Intellectual Disabilities and/or Autism Equal Opportunities Resilience is an equal opportunities employer and welcomes applications from all suitably qualified candidates. Skills: Disability HIQA