Your New Opportunity
We are seeking an experienced professional with substantial skills in people management and operational management, as well as Health & Safety management of hospitality / visitor attraction sites.
The position of Head of Operations is an exciting opportunity for an individual interested in playing a significant role within hospitality / visitor attraction sites across the mid-west of Ireland. The successful applicant will work closely with the management within visitor attractions, and you will be responsible for providing general senior management in a range of areas to all the sites and head up the operations of the iconic sites. Strategic and operational management input will be required in all areas.
Key Responsibilities:
* The Operational and Health & Safety aspects of the visitor experiences operation.
* Ensuring that the key objectives of the organisation are met by managing workloads that maximise the use of resources.
* Managing the Operations Management Team.
* Ensuring a world-class visitor experience is provided and helping to embed a culture of a great place to work through trust and respect.
Main Duties:
* Proven track record in operational / H & S management with at least 3 years of management experience.
* Candidates will ideally have a Diploma / Degree in a similar or related discipline in tourism / visitor management. H & S qualification is an advantage.
* Experience in workforce management systems packages.
* Experience in facilities management, maintenance and operation.
* Good knowledge of a Building Management System.
* Good knowledge of a Health & Safety System.
* Coordination of all operational activity at all Visitor Attraction sites to ensure customers receive a world-class visitor experience.
* Communicates expectations & implements all Standard Operating Procedures and Policies to all staff & Business Unit Managers on site.
* Compliance with legislative standards, policy procedures, handbook and company standards & expectations of the company.
* Approving rostering of all staff on a monthly basis to ensure adequate.
* Supervision of the daily roster to ensure efficiency of staffing and accountability for work tasks.
* Health & Safety onsite at the visitor attraction sites of employees and visitors.
* Dealing with scheduled service licencing, requests, amendments and breach to licence.
* Supervision and performance management of Operational Duty Managers and Business Unit Managers.
* Maintenance of site standards and overall facility management as a World Class Visitor Experience.
* Onsite Signage and advanced digital signage.
* Customer Complaints handling.
* Dealing with different types of crisis management, including weather, fire evacuation etc.
* Researches, recommends, and introduces methods, products and services to improve the service delivery system.
* Participate in outreach activities.
Requirements/Essential Skills and Attributes:
* Proven track record in operational / H & S management with at least 3 years of management experience.
* Candidates will ideally have a Diploma / Degree in a similar or related discipline in tourism / visitor management. H & S qualification an advantage.
* Experience in workforce management systems packages.
* Flexibility and a strong problem-solving approach to issues.
* Experience of managing people in a small to medium-sized enterprise.
* Ability to demonstrate a high level of teamwork & motivation skills.
* Proven organisational skills & experience of multitasking.
* A commitment to excellence, continual innovation & world-class service delivery.
Qualifications:
* Third level qualification in hospitality management, business, or related discipline.
* Have a minimum of 3 years satisfactory experience in an operational management role with demonstrable experience.
* The successful candidate is required to have a current full class B drivers' licence and access to own car.
Working Hours:
40 hours per week
Annual Leave:
25 days