Customer Care and Customs Co-Coordinator - Munster
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My Client; a leading Irish FMCG Organisation based in Munster are now looking for a strong Customer Care and Customs Co-Coordinator to join the Business. My Client predominantly operate within the Private Label area but have also moved in to the branded space- With over 100 people in Head Office;they have experienced strong growth in the last 3 years and have ambitious plans to double revenue in size by 2030 !
I have been fortunate to place people in this company and I really enjoy partnering with this particular client – why? It is the culture in the company- - they have a genuine and collaborative culture- where everyone rows in together. This role will report to Rachel- the Customer Service Manager- a fair and supportive Manager- who will back you if you demonstrate commitment and capability- Rachel has been with the company for over 10 years and she said 'As you know Denis, people tend to stay here- as it’s a really nice place to work- for this role, attention to detail is key and interpersonal skills are critical to success- you must have strong reporting and admin skills as well as excellent interpersonal skills and not be afraid to pick up the phone and talk to both customers as well as key stakeholders in the business and external hauliers- There is a bonus with this role and it is regularly paid out in full – Trust ; taking accountability for your own role is key as well as having a Team approach- at times it can be a full on role and will suit someone who likes working off a to do list- we all regularly help each other out and in terms of personality traits, its important to keep calm when under pressure.'.
I cannot speak highly enough of the team- there is a family led ethos- where everyone genuinely helps each other out. Rachel has been with the Business for over 10 years- the MD for over 15 years; The Head of Sales for over 8 years- and they all led by example.
NB This will predominantly be an office based role and is circa 32,000-35,000 and comes with a bonus and an excellent pension scheme and there is room for career progression. You must have at least 2-3 years in a Customer Care/ Sales Support Role and be based in North Cork/ South Tipp/ Waterford region.
Key Responsibilities
* Manage customer accounts, reviewing production plans against customer orders ensuring all POs are met on required delivery date.
* Reviewing stock daily and reporting on any discrepancies
* Input of orders into Group system
* Booking & liaising with hauliers for all orders
* Updating and maintaining haulier POs
* Compile stock reports for customers
* Liaise with each of the transport companies to make sure smooth running of loads to and from Group and all external warehouses.
* Send Haulage/Transport updates each day to relevant haulage contacts.
* Daily reporting of issues for morning update, conformance, and production.
* Liaise with various departments throughout the business to ensure smooth running of each account.
* Create export declarations for export loads and Create import declarations for import loads
* Liaise with customers & hauliers to ensure efficient and productive operations
* Keep up to date with changing customs legislations & procedures
Main Skills / Attributes
* Excellent written and verbal communication skills and Data entry and processing skills
* Excellent Team player and strong organisational skills are essential.
* Good time management skills and proficient in Microsoft Excel and Word
* Excellent attention to detail and ability to work under pressure in a fast-moving environment.
* For more information please contact Denis Mac Sweeney on 087 977 2742 or email Denis at denis@amicus.ie. All applications will be treated confidentially.
Seniority Level
* Associate
Employment Type
* Full-time
Job Function
* Customer Service and General Business
Industries
* Food and Beverage Services, Food and Beverage Manufacturing, and Retail
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