We are seeking an exceptional Front Office Supervisor to join our team. This is a challenging and rewarding role that requires a high level of organizational and communication skills. As a Front Office Supervisor, you will be responsible for ensuring the smooth operation of the front desk, supervising staff, and providing excellent customer service.
Responsibilities:
* Guest Service & Operations
o Supervise day-to-day front desk operations to ensure seamless and welcoming guest experience.
o Handle guest check-ins, check-outs, and reservations efficiently while maintaining attention to detail.
o Proactively resolve guest queries, requests, and complaints in a courteous and timely manner.
o Ensure the reception area reflects the hotel's luxury standards at all times.
o Support VIP arrivals and departures with personalized service.
* Team Leadership & Training
o Lead, motivate, and support the reception team to achieve service excellence.
o Deliver on-the-job training, mentoring, and ongoing development for receptionists.
o Conduct performance reviews and provide feedback to ensure continuous improvement.
* Administration & Systems
o Monitor daily transactions, including billing, payments, and cash handling, ensuring accuracy.
o Maintain up-to-date knowledge of hotel products, services, and promotions to maximize upselling opportunities.
o Ensure effective use of the PMS Property Management System and other front office technologies.
o Liaise with Housekeeping, Concierge, and other departments to coordinate smooth guest operations.
o Prepare reports on occupancy, arrivals, departures, and guest feedback for management.
* Compliance & Standards
o Ensure compliance with health & safety, GDPR, and company policies.
o Maintain confidentiality of guest information and hotel operations.
o Uphold the highest standards of grooming, conduct, and professionalism.