Escalation Manager Job Opportunity
We are seeking a seasoned Escalation Manager to join our team in Dublin.
* This non-management role involves leading cross-functional teams, defining action plans, and ensuring customer satisfaction.
The ideal candidate will have over 6 years of experience in account and escalation management as well as expertise in Salesforce tools. Excellent communication skills are also essential for engaging with senior leadership.
The successful Escalation Manager will be responsible for orchestrating the resolution of critical customer issues while promoting a dynamic work environment.
Candidates must demonstrate strong organizational and problem-solving skills to excel in this challenging role.