Director UK & EMEA - Securing Top Payroll & HR Talent for Businesses - Reward 300 Member
Title: Customer Success & Growth Lead
Location: Remote (Global)
Salary: €75,000–€90,000 base + up to 60% bonus (based on retention and expansion targets)
A senior opportunity to drive client success and commercial growth.
We are seeking an experienced and ambitious Customer Success & Growth Lead to join a fast-paced and high-performing team. This senior position will take ownership of relationships with an established portfolio of clients, ensuring they receive exceptional service and measurable value while driving growth opportunities across their organisations.
This is not a maintenance role. It calls for a confident relationship builder with a sharp commercial edge. Someone who thrives on delivering client satisfaction and spotting opportunities to grow revenue.
Key Responsibilities
* Act as the strategic lead for a portfolio of key clients, ensuring satisfaction, retention and growth.
* Build deep understanding of each client’s business, objectives and challenges, positioning solutions that drive real value.
* Lead regular business reviews and performance discussions, showcasing outcomes delivered and setting a roadmap for further collaboration.
* Identify and convert cross-sell and upsell opportunities across new regions, business units and functions.
* Collaborate with internal teams to ensure operational excellence and a seamless client experience.
* Monitor account health, proactively addressing risks to protect renewals and long-term relationships.
* Represent the voice of the client internally, influencing service improvements and the development of future offerings.
About You
* Experience working within Payroll, HR tech or a related field, giving insight into customer pain points.
* Proven track record in senior account management, customer success or business development roles, ideally within a SaaS or technology-driven environment.
* Strong relationship builder with credibility, gravitas and commercial acumen.
* Skilled at engaging senior stakeholders, with excellent communication, presentation and negotiation skills.
* Entrepreneurial mindset with a drive to identify and capture growth opportunities.
* Highly organised, proactive and results-focused with a resilient and energetic approach.
* Outgoing, personable and confident, engaging with people and driving impact.
What’s On Offer
* A senior, high-impact role at the centre of a growing international operation.
* Competitive base salary (€75–90K) plus performance bonus of up to 60% based on retention and growth achievements.
* A collaborative environment where your contribution directly drives customer success and business growth.
JGA are dedicated to delivering the best possible candidate experience. Due to the high volume of applications, we regret that we are not always able to respond to every individual applicant. If your application is shortlisted, a member of our team will be in touch. Thank you for your understanding.
JGA Recruitment Group Ltd ("We") are committed to equality of opportunity for all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
We are also committed to protecting and respecting your privacy. We are a specialist Payroll and HR recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business). These statements together with our privacy notices set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
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