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Customer service and admin specialist

Dublin
Hays Specialist Recruitment
Customer service administrator
Posted: 18 September
Offer description

Your new company A dynamic and growing Irish gifting company is seeking an enthusiastic and highly organised Administrative Specialist to join its Dublin-based team.
Known for its creativity, customer focus, and collaborative team culture, the company is expanding its operations and looking for someone who thrives in a fast-paced, multi-functional environment.
Your new role As an Administrative Specialist, you'll play a vital role in ensuring the smooth day-to-day running of the office and supporting multiple departments including operations, marketing, customer service, and product development.
Your responsibilities will include: Managing general office administration, customer service queries (email, phone, social media, website chat), and DHL delivery issues.
Overseeing the printing and stockroom, including inventory of cards, labels, and printer supplies.
Processing orders via DHL and FedEx systems, handling customs paperwork, claims, and troubleshooting delivery issues.
Using the Warehouse Management System to support picking and packing processes.
Researching and implementing process improvements for efficiency.
Communicating with clients and suppliers, assisting with corporate orders and sales projects.
Supporting the marketing team with social media engagement, content planning, and reporting.
Assisting with event organisation, meeting scheduling, and executive support.
Managing office and warehouse supplies, coordinating with other departments, and supporting new product development.
Assisting the accounting team with invoices, payments, and receipts.
Supporting HR-related admin such as recruitment coordination and performance tracking.
What you'll need to succeed To thrive in this role, you'll need: Excellent organisational and multitasking skills.
Strong communication abilities and a proactive approach to problem-solving.
Experience in office administration, customer service, and logistics.
Familiarity with DHL/FedEx systems and warehouse management tools (training provided).
A collaborative mindset and willingness to support cross-functional teams.
Confidence in using social media platforms and contributing to marketing initiatives.
A keen eye for detail and a drive to improve processes.
What you'll get in return A supportive and creative work environment for a fast-growing Irish brand.
Opportunities for professional development and cross-departmental training.
A varied role with exposure to multiple business functions.
Competitive salary and benefits.
The chance to contribute to a company that values innovation, teamwork, and customer satisfaction.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Ireland is a trading division of Hays Specialist Recruitment (Ireland) Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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