JOB DESCRIPTION SUMMARY
The Customer Service Associate works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration.
The role promotes and maintains an excellent resident experience to achieve occupancy and retention goals.
Key Role Responsibilities
Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
Supports the creation of a positive, memorable experience for residents.
Delivers all aspects of customer service, including a comprehensive front-of-house service anticipating and exceeding resident expectations.
Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar's complaints procedure.
Supports events and activities within the Community.
Establishes and maintains relationships with University clients.
Develops and maintains local knowledge and information resources relevant to resident needs including travel, entertainment and amenities.
Completes administrative tasks including logging of maintenance requests, filing and preparing notices, and updating databases.
Undertakes marketing activities such as attending open days and leafleting to promote the property.
Carries out sales and leasing activities including viewings, following up on enquiries and sales conversions.
Assists with summer Community preparations, including move-in and move-out processes.
Completes Health and Safety compliance activities in line with the Company's policies and procedures.
Participates where required in an on-call roster to provide out of hours emergency support for the Community.
Chases outstanding rent arrears following rent collection procedures in meeting property targets.
Promotes tenancy extensions and other revenue streams such as vending.
Raises purchase orders in accordance with procedures.
Ensures tenant refunds are completed in a timely manner and in line with Greystar's policy.
Looks to maximise efficiency of utilities.
About You
Knowledge & Qualifications
Good level of general education.
Proficient in the use of Microsoft Office packages including Word, Excel and Outlook, and other systems such as databases or booking systems (training to be provided on in-house systems).
Knowledge and understanding of Health and Safety requirements and legislation.
Experience & Skills
Essential
Excellent customer service skills and significant experience in a customer-facing service delivery role.
Good team player with strong relationship building and influencing skills.
Ability to act autonomously, taking decisions and/or action when required.
Fluent English verbal and written communication skills.
Excellent organisational skills with the ability to multi-task and prioritise.
Numerical skills necessary to complete the above activities.
Self- and culturally aware, able to adapt relationship building, communications and negotiation skills to suit audience.
Flexible approach to work and adaptable to thrive in a changing environment.
Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
Important Notice
Greystar will never request your banking details or other sensitive personal information during the interview process.
Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com).
If you receive suspicious requests, please report them immediately to ******.
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