Technical Support Engineer - French Speaking
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Salesforce is hiring experienced and passionate people to join our fast-growing Technical Support Team in Dublin. You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.
The perfect candidate will be enthusiastic about technology and an outstanding and friendly communicator (written and verbal); they will be proactive about investigating intricate or technical concepts and helping others do the same. They have a natural curiosity and enjoy solving puzzles, and are real team players who thrive in a collaborative environment. A fluency in French in addition to English is required.
Responsibilities
* Own the complete end-to-end customer support experience.
* Provide prompt, detailed analysis of technical challenges and business issues.
* Provide customer satisfaction and deliver great experience.
* Troubleshoot technical issues and Integrations, with Apex/VF/Lightning Web Components and Standard Salesforce Functionalities
* Take ownership of customer issues through to resolution - including troubleshooting, internal communication and providing guidance on recommended best practices
* Create and maintain Knowledge Base Articles both for internal and external audiences.
* Open and continuous collaboration with your team to increase team spirit and team efficiency.
Required Skills/Experience
* Customer-focused or previous customer-facing experience.
* Degree or Diploma in Computing/STEM (Computing/STEM in Informatics, Computer Science, Information Systems, Software Engineering, or equivalent) or equivalent experience.
* Ability to effectively prioritize, multi-task, and perform well under pressure.
* Knows how/when to escalate customer issues as required.
* Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, Python, Ruby, .NET, JavaScript, and Perl.
* Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required.
* Understanding of database concepts and SQL.
* Excellent written and verbal communication skills.
* Comfortable interacting with other departments and management; ability to work with different internal teams.
* Ability to communicate technical concepts clearly and effectively.
* Fluent in French in addition to English.
Desired Skills/Experience
* Relevant experience working in Technical Support.
* Previous experience with Salesforce and its technologies.
* Any official Salesforce Certification.
* Familiarity with Trailhead or a Trailhead Ranger status.
* CRM domain knowledge.
* VisualForce and Apex knowledge.
* Knowledge of multi-tenant, grid, parallel, or distributed computing architectures.
* Experience with Eclipse IDE and ANT.
* Familiarity with Internet technologies: firewalls, web servers, proxy servers etc.
* Additional Language Proficiency a bonus.
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Posting Statement: Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
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