Director of Operations
Newtown Mount Kennedy, County Wicklow, Ireland
Company: Bitrecruit
Client / Employer: Occupop
Posted: 20.05.2026
Responsibilities
Proven experience in hotel operations management or similar leadership role within the hospitality industry.
Extensive knowledge of all hotel departments—including front office, housekeeping, maintenance, conference and banqueting, and food & beverage.
Excellent leadership, communication, and interpersonal skills.
Strong problem‑solving abilities with a hands‑on, solutions‑focused approach.
Ability to manage budgets, forecast revenue, and control costs.
Familiarity with property management systems (PMS) and general hotel software.
Understanding of health & safety, legal compliance, and employment regulations.
Ability to lead and motivate a diverse team in a dynamic, fast‑paced environment.
Flexibility to work a variety of shifts, including weekends and holidays, as required.
Oversee day‑to‑day operations across all hotel departments and ensure high standards of guest satisfaction.
Supervise, train, and support departmental managers and staff, fostering a positive and efficient work environment.
Monitor labour, expenses, and profitability to ensure operational efficiency and cost control.
Develop and implement operational policies, procedures, and standards to enhance productivity and guest experience.
Coordinate with external vendors and service providers.
Conduct regular inspections of facilities to uphold maintenance and cleanliness standards.
Assist in recruitment, onboarding, and performance evaluations of staff.
Analyse occupancy trends, guest feedback, and service reports to drive continuous improvement.
Qualifications
At least 2 years of luxury 4 or 5‑star experience in a similar role.
Strong leadership presence and proactive involvement in supporting colleagues at all levels.
Inspirational leader passionate about creating highly energized teams to deliver world‑class service.
Fluent in spoken and written English.
Ability to work effectively in a high‑pressure environment with demanding guests.
Benefits
Career Development and Training.
Internal Training Rewards.
Upselling & Other Departmental Rewards.
Complimentary Health Club Membership within the hotel's own Health Club.
Discounts on Spa Treatments and Spa Retail Products.
Hotel B&B Discounts across the group for you and family & friends.
Discount on Bar & Restaurant Food at a sister property.
Competitive Golf on Druids Health (T's & C's apply).
Discounts on future golf bookings and golf retail products.
Pension contribution.
Health Insurance contribution.
Employee Referral Bonus.
Druids Glen is an equal opportunities employer.
All applicants must be eligible to live and work in Ireland full‑time. You will be asked to provide documented evidence of eligibility.
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