GET TO KNOW US
At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer's lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
KNOW THE ROLE
The BTA Brand Manager will represent the Masai brand within the Arnotts Womenswear Department, delivering a world-class customer experience that reflects both the brand identity and our company values. You will act as a trusted style and product advisor, building long-term relationships with clients, driving sales, and ensuring the brand is showcased with excellence on the shop floor.
The successful candidate will demonstrate passion for luxury service, deep product knowledge, and the ability to connect authentically with customers. You will contribute to the success of your department by combining service excellence with commercial results.
Responsibilities include:
* Customer Orientation & Relationship Management – Deliver personalised customer service, tailoring recommendations to individual needs and building lasting client relationships
* Sales Excellence & Business Acumen – Achieve and exceed individual sales targets while upholding the highest standards of luxury service
* Communication & Social Skills – Act as a confident brand storyteller, sharing product expertise and inspiring customers through engaging, professional interactions
* Collaboration & Teamwork – Work closely with colleagues across sales, stockroom, and online functions to ensure seamless brand representation and customer experience
* Adaptability & Resilience – Respond flexibly to new launches, seasonal priorities, and changing customer needs while remaining solutions-focused
* Digital Literacy & Customer Experience Innovation – Use CRM and clienteling tools (e.g., WhatsApp, loyalty app) to enhance customer engagement and drive repeat business
* Accountability & Integrity – Take ownership of personal results, brand standards, and compliance with company policies and values
KNOW WHAT WE'RE LOOKING FOR
* Customer Orientation & Relationship Management
* Sales Excellence & Business Acumen
* Communication & Social Skills
* Planning & Organisation
* Adaptability & Resilience
* Emotional Intelligence
* Collaboration & Teamwork
* Accountability & Integrity
KNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer's lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial
Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don't discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.
We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren't just welcomed – they're positively nurtured. After all, we want you to bring your whole self to work. Please contact us at .ietorequest accommodation.