Job Title: Accurate Vehicle Repair Estimator
About the Role:
We are seeking a highly skilled and experienced professional to join our team as an Accurate Vehicle Repair Estimator.
Key Responsibilities:
* Evaluate vehicle damage accurately using industry-standard estimating software.
* Prepare clear, detailed repair estimates that meet industry standards.
* Communicate effectively with insurance providers, customers, and workshop teams.
* Plan and document repair jobs efficiently to support workflow.
* Ensure all assessments and documentation are accurate, thorough, and compliant.
* Greet customers in a friendly, positive manner and make them feel comfortable during the sales and estimate process.
* Educate customers about the process of getting a vehicle repaired, including insurance procedures, repair techniques, safety, value, etc.
* Inform customers confidently that you want their business and ensure they feel valued.
* Maintain a professional dress code at all times.
* Develop a follow-up system for all estimates not captured and completed jobs.
* Handle customer dissatisfaction issues swiftly and effectively.
* Prepare estimates accurately and efficiently on our computerised estimating system, ensuring the estimate becomes the blueprint for repairs.
* Achieve accuracy and detail in all aspects of the job.
* Familiarise yourself with guidelines and procedures for processing jobs using step-by-step administrative processes.
* Monitor and maintain company sales performance standards and sales goals, posting results for management review each month.
* Continuously improve sales skills, knowledge, and strategies to increase traffic and closing ratio.
* Negotiate agreed prices on every job to ensure the company's ability to earn a profit.
* Verify signatures, work authorisations, and pre-inspection checklists before initiating repairs.
* Document special information on the Job File in the computer for staff members' reference during the repair process.
* Liaise with the Parts Department to ensure parts are ordered via email, maximising profitability in the parts department.
* Review final accounts and supplements for accuracy, checking the final repairs prior to delivery to the customer.
* Develop an ongoing campaign to capture fleet accounts, insurance company referrals, and boost customer awareness.
* Implement a systematic approach to outside sales calls and put plans into action whenever workload allows.
* Attend daily meetings, reviewing current sales and production status, and planning daily, weekly, and monthly strategies to boost performance.
What We Offer:
* A full-time, secure role within a respected and expanding organisation.
* Competitive salary based on experience, with performance-based bonus potential.
* Ongoing professional development and training opportunities.
* A supportive, collaborative, and professional working environment.