Department:LoyaltyEmployment Type:Full TimeLocation:Dublin 18Compensation:€28,000 - €33,500 / yearDescriptionWe are seeking an Advisor for our growing Change of Tenancy Team. This is a high-reward job with fantastic progression opportunities. It is an office-based role, with option for Hybrid setting, pending the successful completion of the probation period.The successful candidate will be responsible to cross-sell and onboard to new customers joining PrepayPower Energy through the Change of Tenancy channels, via phone, webforms, chat and emails.Key ResponsibilitiesUse customer rapport building skills to minimise existing customer churn & maximize new customer sign-ups.Provide a superb customer onboarding experience.Offer outstanding support to customer queries.A suite of Sales & Retention tools available to encourage customers to stay/take-up PrepayPower services.Accurately complete administrative tasks relating to account creation & customer onboarding.Skills, Knowledge And ExpertiseExperience working within a sales or retention role desired.Excellent interpersonal, problem solving and relationship management skills.Proven Customer Support/Service experience or experience as a Client Service Representative in a Call Centre environment.Strong phone contact handling skills and active listeningStrong Microsoft Office Skills required.Familiarity with CRM systems and practicesExcellent communication and presentation skillsAbility to multi-task, priorities, and manage time effectively.BenefitsCompetitive salary starting at €28,000 per year plus a €5,500 KPIs OTE and an additional uncapped sales commission structure.Great career progression opportunitiesContinual training and development21 days annual leave, increasing with serviceYuno Staff TariffsGreat staff social events provided by employee-led Wellness & Sports, CSR and Social committeesFriday breakfast, large selection availableMonthly beer and pizza on the first Friday of each MonthRegular Fruit drops, twice a weekRefer a Friend SchemeEmployee Assistance ProgramTax Saver Travel TicketsBike to Work SchemePension Contribution Scheme after 12 months of service