The IT Manager at Cork Airport is responsible for leading and managing the full IT function, ensuring that IT strategy and operations are aligned with the airport's business objectives.
This includes the delivery, performance, security, and resilience of all IT systems supporting critical airport operations.
Operating in a complex and regulated environment, the role combines technical expertise with strategic oversight and strong communication skills. It supports real-time systems and infrastructure while planning future enhancements in line with daa's goals and industry best practices.
Key Objectives
* Strategic Alignment: Ensure IT operations support Cork Airport's broader business goals.
* Infrastructure Oversight: Manage physical networks, comms rooms, and equipment in line with daa IT policies.
* Service Delivery Excellence: Continuously improve IT service processes for consistency and efficiency.
* Support & Collaboration: Provide first and second-level support and manage supplier relationships to ensure quality and value.
The role also includes managing relationships with internal and external daa customers, improving service delivery quality, supporting incident management across all IT tiers.
This role maintains a close working relationship with the daa LABS team, headquartered at Dublin Airport—an industry-leading digital and innovation unit focused on transforming the airport experience through agile delivery, DevSecOps practices, and cutting-edge technology solutions that support Dublin, Cork, ARI, and daa International.
Team Leadership & Development
* Lead and mentor local IT teams (including third party suppliers), ensuring resource capacity meets current and future demand.
* Support training, succession planning, and capability building.
* Foster a culture of accountability and continuous improvement.
Operational Management
* Oversee daily IT service delivery, including first- and second-line support.
* Manage service levels, KPI reporting, and business relationships.
* Engage with third-party suppliers to resolve incidents and drive service improvements.
* Support demand management, DRP/BCG activities, and out-of-hours operations.
Stakeholder Management
* Build strong relationships with Senior Cork Airport Management team and business stakeholders.
* Act as liaison with daa LABS which includes Core IT technical, PMO, Development, Data & Analytics, Digital and Security teams.
* Manage vendor performance, and compliance in line with contracts and agreed SOW.
Monitoring & Compliance
* Design and manage an end-to-end IT monitoring operations centre.
* Ensure adherence to IT standards, security, and compliance policies.
* Adhere to ITIL v4 processes and maintain audit-ready documentation.
Cybersecurity & Risk
* Align systems with cybersecurity and regulatory standards.
* Manage internal/external audits and enforce data protection and access controls.
Strategic & Project Delivery
* Lead major IT projects and infrastructure lifecycle upgrades.
* Develop and manage IT budgets for cost efficiency.
* Collaborate with LABS PMO on new application transitions and lifecycle planning.
Escalation & Communication
* Act as escalation point for technical issues.
* Maintain clear communication across all business levels.