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Trade Desk Representative - Client Services, Dublin
Client: Interactive Brokers
Location: Dublin, Ireland
Job Category: Other
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EU work permit required: Yes
Job Reference: 19e43cdf2482
Job Views: 11
Posted: 18.08.2025
Expiry Date: 02.10.2025
Job Description:
Responsibilities:
* Investigation of client inquiries encompassing a broad array of themes, including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global exchanges, order status and execution inquiries.
* Resolve routine and complex client inquiries, concerns, and complaints thoroughly and expeditiously via telephone, tickets, and chats, utilizing sound judgment and emphasizing courtesy.
* Familiarize with various proprietary platforms, including trading systems and administrative portals, to educate clients to align with our self-service and highly automated business model.
* Assist and support the Quality Assurance Department with complaint resolution.
* Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering, and Compliance, as well as other service groups worldwide.
* Analyse existing systems and procedures to recommend and assist in implementing enhancements while contributing to the development of client service systems, policies, and procedures.
Qualifications & Experience:
* University degree (NFQ level 7) in finance, economics, or a related field.
* Minimum two years of financial industry experience.
* In-depth understanding of financial markets, margin methodologies, execution platforms, exchange operations, and regulations.
* Excellent product knowledge: Equities, Options, Futures, Options on Futures, Fixed income, Mutual Funds, FX, CFDs.
* Strong PC technologies proficiency: Advanced Excel, Office Suite, Email.
* Troubleshooter with a critical thinking mindset, passionate about technology and financial markets.
* Self-starter, able to handle stress, with the ability to work independently as well as part of a team.
* Fluent in English with strong verbal and written communication skills.
* Fluency in either German is required.
* FINRA SIE and Series 7 or interest in obtaining the certification.
All roles are hybrid; our office is located next to the 3 Arena - D01H7V7.
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