Job Title: IT Support Specialist
We are seeking an experienced IT Support Specialist to join our growing team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our customers.
Key Responsibilities:
* Provide technical support and assistance to customers via phone, email, and chat.
* Troubleshoot and resolve hardware and software issues.
* Install and configure computer hardware and peripherals.
* Liaise with vendors and suppliers to resolve technical issues.
* Document new solutions and improve existing ones.
* Collaborate with the team to identify and implement process improvements.
Requirements:
* 1-2 years of experience in a similar role.
* Excellent written and oral communication skills.
* Strong Windows 10 desktop skills.
* Experience with Intune for deployments.
* Hardware break fix on Laptops.
* ITIL aligned Helpdesk experience.
* Third Level Education Qualification is preferable.
* IT industry certifications (Microsoft/Lenovo).
Benefits:
* Competitive salary and benefits package.
* Ongoing training and professional development opportunities.
* A collaborative and dynamic work environment.
* The opportunity to work with a global company.
Others:
PFH Technology is committed to equal opportunities and welcomes applications from all qualified candidates.