Job Overview
As a store leader, you will play a key role in delivering exceptional customer experiences. You'll be part of a dynamic team that fosters lifelong friendships and professional growth.
You can be yourself here, and you'll get to build strong relationships with customers and colleagues alike. Our leaders have a passion for people and technology, and are committed to helping guests discover lifestyle solutions and digital services that enhance their lives.
You will be a step ahead of customer expectations to engage and deliver personalized experiences. Leaders motivate and consistently deliver targets, have business acumen that supports new opportunities to drive store performance, and understand P&Ls and how to maximize margins.
Not only do our leaders support day-to-day store operations, they also coach and develop high-performing teams to achieve their best. You will influence and gain commitment from others through sharing knowledge and experiences, be responsible for KPIs for store and teams in areas such as sales, stock, audit, and security, and deliver operational objectives making sure the store is fit to trade.
Champion the best customer experience in-store by taking ownership of customer issues, using problem-solving skills to take care of them until resolved. Promote customer self-service with a 'show' rather than 'do' attitude, and through the My3 app. Embody a better connect life in person and engage with customers to tell a story about our product range, not just a tech spec.
You will be responsible for driving sales, motivating your team to exceed targets, through coaching and supporting. Maintain an expert-level knowledge of all products in the range, attend trainings and keep current with product research and FAQs. Engage with customers to match them to the appropriate products and services in an approachable, personable manner. Keep a motivated and positive attitude when closing sales, while also promoting smaller products and services through cross-selling and upselling.
You will go beyond the expected to support your team and manager, taking part in projects that support people and customer experience. Keep up to date with industry trends and competitor activity to ensure you can demonstrate to customers why they should choose us. Continuously look for improvements in processes or services, and have the confidence to put forward these recommendations.
We appreciate each other by coaching and supporting our team in a way that engages individuals. Ensure store standards are met by replenishing stock, reorganising displays in line with planograms, and maintaining the cleanliness and positive reputation of the store. Have an appreciation and understanding for data protection policies and ensure all administration is carefully completed and filed in the correct manner.
Demonstrate responsibility for RLP (retail loss prevention) policies and processes to show support for audits. Support the manager with all RLP policies and processes to demonstrate support for store audits.