Job Description Service Manager - Catering Equipment Location: Ireland (field-based with client site travel) Role Type: Full-time Permanent The Opportunity We are seeking an experienced Service Manager to lead and develop a team of field service engineers supporting a wide portfolio of commercial catering equipment across client sites in ROI.
This is a hands-on leadership role where you will take ownership of service delivery, drive operational efficiency, and ensure exceptional customer experience across all touchpoints.
What's in it for me?
€50k Base salary Performance related Bonus Co.
Car Pension Phone Lap top Key Responsibilities Team Leadership Performance Lead, coach and develop a team of field service engineers and technicians Plan, schedule and allocate service calls to meet client demand and SLAs Monitor performance, set KPIs and drive continuous improvement Service Operations Oversee installation, planned maintenance and reactive repairs Ensure all service work is delivered safely, efficiently and to a high standard Maintain accurate service records, reporting and documentation Customer Client Management Act as the main point of contact for key service clients Manage escalations and resolve issues in a timely, professional manner Build strong, long-term client relationships Compliance Quality Ensure adherence to health safety, HACCP and relevant industry standards Carry out audits and maintain quality control across all service activity Implement best practice processes and continuous improvement initiatives Inventory Supplier Management Manage spare parts inventory and stock control Work closely with suppliers to ensure availability and cost efficiency Commercial Reporting Support budgeting and cost control within the service function Track and report on KPIs including response times, first-time fix and customer satisfaction About You Proven experience managing a service or engineering team (ideally within catering or commercial equipment) Strong technical understanding (electrical or mechanical background preferred) Excellent leadership, planning and organisational skills Customer-focused with strong problem-solving ability Full clean driving licence Desirable Experience Experience working with commercial catering equipment Familiarity with service management systems / CRM tools Knowledge of Irish health safety and HACCP standards Ability to manage multiple priorities in a fast-paced environment for more information on this exciting role please don't hesitate to contact Maurice ********** #retailcareer Requirements leadership, communication, catering equipment