Job Opportunity
This is a Permanent position in the AV/UC, IT Support field with occasional visits to other sites.
The successful candidate should have a minimum of 5 years' experience working in a fast-paced environment with excellent communication and problem-solving skills, and the ability to work under pressure and confidence interacting with senior members of the firm.
We are seeking an experienced professional to provide technical support and guidance in the field of AV and Unified Communication systems.
The role will involve providing 2nd / 3rd level support and ensuring all incidents are properly logged and updated. Responsibilities will include maintaining inventory of hardware, administration and support of the telephone and voicemail systems, and troubleshooting calls to a satisfactory resolution.
Your Key Responsibilities
* Ensure proper tracking of equipment and software.
* Create and maintain design, testing and implementation documentation.
* Ensure all meeting room equipment is up to date and fully meets the needs of critical interoperability requirements.
* Provide technical support and guidance in AV and Unified Communication systems.
* Document or update processes with the aim of optimising the service provided.
* Maintain inventory of hardware including laptops, desktops and mobile phones.
* Administration and support of the telephone and voicemail systems.
* Support and maintain existing voice and data structured cabling.
* Liaise with suppliers in relation to UC and hardware issues.
About You
We are looking for someone who has excellent communication and problem-solving skills, and the ability to work under pressure and confidence interacting with senior members of the firm.
The ideal candidate will have a strong background in AV and Unified Communication systems and be able to provide excellent technical support and guidance.
Why Apply?
This is a fantastic opportunity to develop your career in a fast-paced industry with a dynamic team. We offer a competitive salary and benefits package, as well as opportunities for growth and development.