In this role, you will be responsible for providing welcoming and professional first point of contact for visitors, volunteers, adopters and members of the public.
You will be responsible for managing the front desk operations, handling enquiries via email, over the phone and in person.
This role is based full-time on site in Rathfarnham, Dublin 16.
Responsibilities & Duties
Greet visitors, adopters, volunteers, and members of the public in a friendly and professional manner.
Answer incoming phone calls and respond to emails and general enquiries.
Provide accurate information about animal adoption, surrender procedures, and shelter services.
Direct enquiries to appropriate shelter staff when required.
Maintain reception area and ensure it is organised and presentable.
Manage incoming and outgoing correspondence.
Maintain accurate records and update shelter databases.
Collect adoption fees and issue receipts.
Ensure documentation is completed accurately.
Ensure compliance with shelter policies and animal welfare standards.
Assist with general administrative tasks as required.
Promote the shelter's mission of animal welfare and responsible pet ownership.
Responsible for the shop and encouraging visitors to make purchases.
Skills & Experience
Previous reception or administrative experience
Excellent communication and interpersonal skills
Good organisational and multitasking abilities
Good computer and office software skills
Ability to work in a busy and sometimes emotional environment
Compassion for animals and commitment to animal welfare
Experience working with animals or in an animal welfare organisation
Knowledge of animal care or adoption processes
Experience with database or shelter management systems
Hours of Work
Full-time, 5 days over 7, 9am-5pm.
Flexibility required;
rota is issued weekly
.
Weekend and public holiday availability is essential.
Please note:
This position is subject to reference checks.
Application closing date: 03rd of April ****
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