Lead Operations Manager
We are seeking an experienced Lead Operations Manager to join our team. As a key member of the leadership group, you will be responsible for overseeing all aspects of hotel operations and ensuring exceptional service delivery.
About the Role:
* Provide strategic support to the General Manager for all hotel operations.
* Directly lead the heads of departments.
* Ensure that all staff are consistently motivated and engaged to deliver exceptional service.
* Oversee succession planning by leading the development and continuous learning of hotel staff.
* Maintain the highest level of customer care within the property.
* Support the hotel's profitability and cost management efforts.
What You'll Need:
* 2-3 years of experience in a Deputy, Operations or Senior Manager role within a large hotel.
* Experience in people leadership and motivation.
* Strong commercial awareness and experience in managing KPIs, targets, costs and revenues.
* Proven ability to develop and nurture talented employees.
* Strong communication skills, with comfort in contributing to the overall hotel strategy.
* Ability to develop and build relationships and influence at all levels of the organization.
Benefits:
* Development Opportunities through our Dalata Academy to support your career journey.
* SAYE (Save As You Earn Scheme).
* Pension access (Ask your HR Manager for local pension information).
* Performance-related bonus plan.
* 50% Off F&B in all properties.
* €/£60 employee rate on rooms for all Dalata-owned hotels.
* 30% off the Friends & Family rate.
* Free employee meals on duty.
* Extra AL day for every year worked (5 days to a maximum of 5 days).
* Employee Assistance Programme.
* Cycle to Work Scheme/Transport Schemes.
* Staff Appreciation Initiatives, fun team-building activities and regular charity events.
Key Responsibilities:
* Develop and implement strategies to drive business growth and profitability.
* Lead and motivate a high-performing team to achieve exceptional results.
* Build and maintain strong relationships with stakeholders, including colleagues, guests, and external partners.
* Continuously evaluate and improve operational processes to optimize efficiency and effectiveness.
* Collaborate with cross-functional teams to achieve business objectives.
Why Join Us?
We're passionate about delivering exceptional guest experiences and creating a positive work environment for our team members. If you share our values and are committed to excellence, we'd love to hear from you!