About the Role
We are seeking an experienced Chief Service Delivery Director to lead complex service transitions between external suppliers. The ideal candidate will combine commercial acumen, stakeholder management expertise, and end-to-end programme delivery skills to ensure seamless migration of services and people between vendors.
Key Responsibilities:
* Service Migration Leadership: Oversee the full lifecycle of service and people migration from one supplier to another.
* Develop and manage detailed transition plans, ensuring minimal disruption to business operations.
* Identify risks, dependencies, and interdependencies, proactively mitigating issues.
Commercial & Supplier Management:
* Lead negotiations with external suppliers, ensuring fair and competitive pricing through effective use of price books and benchmarking.
* Drive commercial discussions on work packages, service levels, and pricing models.
* Maintain strong, balanced relationships with competing external parties.
Programme & Stakeholder Management:
* Act as the central point of contact for all migration-related activities.
* Engage with senior stakeholders, internal teams, and third parties to align on objectives and delivery.
* Track progress, report on milestones, and ensure programme goals are delivered within agreed timelines and budgets.
Required Skills & Qualifications:
* Proven expertise in managing large-scale service migrations between suppliers.
* Strong commercial acumen, with experience in negotiating contracts, pricing, and supplier performance.
* Exceptional stakeholder management skills, capable of handling competing external parties with diplomacy and authority.
* Programme management proficiency, including planning, risk management, governance, and reporting.
Benefits:
* Experience working in complex environments with multiple moving parts, people transitions, and service-level commitments.
* Excellent communication, negotiation, and influencing skills.
Others:
* Desirable Professional certifications such as PMP, PRINCE2, or MSP.
* Prior experience in regulated industries or environments with high service-dependency.
* Knowledge of TUPE or similar people transfer processes.
Skills:
* Vendor Management outsourcing prince2 pmp VendorManagementoutsourcingprince2pmp