Experienced Service Advisor
We are currently recruiting for an experienced Service Advisor to join our business in Athlone.
About Us
Joe Duffy Group is Ireland's leading motor retailer, representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands.
In 2023, Joe Duffy Group was announced as Ireland's 9th Best Employer in the Sunday Independent.
Job Description
This is a fantastic career opportunity to join Ireland's largest motor retail group.
A full and clean Irish or EU driving licence and a full-time work visa are absolutely essential requirements for this role.
Key Responsibilities
* To be the focal point of contact for customers requiring servicing or repair to their vehicles.
* Managing the flow of information between the workshop, the rest of the dealership, and the customer, delivering excellent customer service at all times.
* Manage all service telephone and walk-in enquiries on behalf of the dealership.
* Qualify service needs and diagnose vehicle running problems where appropriate.
* Establish understanding and agreement with the customer of the work to be carried out.
* Calculate workshop capacity ensuring that all details are entered onto the service workshop loading system.
* Manage the handover and administration of Customer Service Vehicles.
* Explain the work carried out on the vehicle ensuring customers' full understanding and authorisation.
* Manage any necessary liaison with department manager regarding customer dissatisfaction.
* Follow up in line with dealership procedures.
* Understand and adhere to manufacturer brand service requirements.
* Maintain safe working practices and abide by the working rules and standards of the dealership.
* Maintain product knowledge on manufacturer brand that you are working with.
* Maintain relevant systems ensuring accuracy at all times.
Attributes
* Proven track record in a motor retail Service Advisor position.
* Impeccable appearance and well-presented to work in a corporate environment.
* Good oral & written communication skills.
* Excellent organisational skills.
* Able to record accurately all relevant details.
* Able to 'up sell' additional work/accessories.
* An ability to absorb and understand technical data and explain it to our customers as required.
Benefits
* We will recognise and reward your hard work, achievements, and loyalty with our excellent reward and benefits, including:
* Employee Assistance Programme.
* Industry Leading Training and Progression Plans.
* Life Cover.
* Social Club.
* Bike to Work.
* 20 days annual leave.
* PRSA.
How to Apply
If your priority is excellent customer service and you would like to work for Ireland's leading motor retail group apply online today.
Third Party Or Agency Assistance is Not Required - Thank You.
Joe Duffy Group is an equal opportunities employer.