Associate, Client Service Representative I - Corporate Trust
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Job Description
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investible assets. Every day, our 50,000+ employees bring their perspectives to create solutions that benefit businesses, communities, and individuals worldwide.
We are recognized as a top innovator and inclusive workplace, committed to making a positive impact through our ideas and talents. We’re seeking a future team member for the role of Associate, Client Service Representative I, to join our Corporate Trust Client services team in Dublin, Ireland. This hybrid position requires 3 days in the office per week.
Key Responsibilities
* Assist clients independently by responding to complex inquiries via phone, email, and other channels regarding company products, services, and procedures.
* Respond to client questions about BNY product features and provide technical assistance for escalated issues.
* Provide status updates on problem resolution and coordinate with other teams; direct inquiries to appropriate resources.
* Contribute ideas for process improvements to enhance team efficiency.
* Work effectively in a high-paced environment with meticulous attention to detail.
* Instruct on high-value payments and trades, including bonds, equities, repurchase agreements, total return swaps, FX swaps, and time deposits.
* Experience with products such as asset-backed commercial paper, custody services, structured notes, and collateral monitoring is highly desirable.
Qualifications
* Bachelor’s degree or equivalent combination of education and experience.
* Ability to thrive in a deadline-driven, fast-paced environment.
* Strong analytical and communication skills.
* Attention to detail.
* Previous experience in financial services (around 2 years preferred).
* Experience in payments, trading, custody, bonds, or equities is desired.
Additional Information
BNY offers competitive compensation, benefits, and wellbeing programs, fostering a culture of excellence. We support your health, resilience, and financial goals, including generous paid leave and volunteer time. BNY is an Equal Employment Opportunity/Affirmative Action Employer, committed to diversity and inclusion.
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