We are seeking a friendly and professional individual to join our team as a Hotel Receptionist. As the first point of contact for guests, the ideal candidate will possess excellent communication and customer service skills. The Hotel Receptionist will be responsible for providing guests with a positive experience from check-in to check-out.
About The Role
Main Duties and Responsibilities
* Meeting & greeting clients/customers in a warm, friendly manner.
* Ensuring a high standard of personal presentation.
* Excellent verbal and written communication skills.
* A good telephone manner.
* Customer service skills, patience and tact.
* Taking Reservations by phone, email
* Communicating with customers via facebook and pubble
* Preparing Bills and dealing with payments for guests and accounts, Dealing with Sales Ledger accounts
* Provide information, answering queries that guests may have either through knowledge or online
* Listening to complaints and following procedure
* Make sure that any necessary information goes to the housekeeping, restaurant, maintenance, and management departments regarding guest needs
Required Criteria
* Right to work in Ireland
* Excellent Command of English Language
* Customer service experience
* Working Knowledge of Computers, to include Microsoft Suite
Skills Needed
Hospitality, Reception skills
About The Company
The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal.Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland's top hotels in the Tripadvisor Traveller's choice awards.In 2016, the Gallen family added Jackson's Hotel to their offering. With 135 bedrooms, a leisure centre and extensive conference & banqueting facilities the hotel is one of the largest in the region.In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms & a health club. An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop.
Company Culture
At Gallen Hospitality our culture centers around our people and we focus on their well-being, safety and equality. With over 300 employees, we are a principal hospitality employer in the County. When we take care of our staff, our staff take care of our guests. WELL-BEING We believe the role we can play in our employees well-being is one of the most important responsibilities we have as employers. EQUALITY We operate an Equal Opportunities Policy. We are proud of how often employees are promoted within the Group.
Company Benefits
We pride ourselves on creating a positive working environment for all our employees, with employee wellbeing, autonomy and supportive management at the core of everything we do.
Vacation, Paid time off, Flexible schedule, Employee development programs, Tuition reimbursement, Employee discounts, Free parking, Cycle to work, Competitive salary, Preferential room rates, Discount on meals purchased, Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking, Employee of the Month, Annual performance review, On the job learning, Progression opportunities
Salary
€13.50 per hour