OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:A General Operative (G0) within the PRM service is responsible for assisting passengers with reduced mobility and disabilities as they journey through Dublin Airport. The GO may be the first point of contact a PRM has with OCS; therefore, it is critical to note that the GO is quite often the face, voice and character of the PRM experience and their ability to make a good first impression is vital to the overall service.
Key Responsibilities:
The main tasks associated with the role of a General Operative include but are not limited to the following:Greet passengers in a pleasant and professional mannerAssess the passenger's mobility requirementsUse equipment to assist PRMs through the airport relevant to their individual mobility needs e.g. Wheelchair, aisle chair, sling etcAssist PRM's who do not require the use of mobility equipment e.g. blind etcAssist with the lifting, transferring and repositioning of PRMs on board aircraftWhere necessary provide assistance with passenger luggageEnsure all relevant information regarding the PRM is passed on to the Team Leader/Control DepartmentTreat all OCS equipment and communication devices with respect; report any defects to managementRespond in a timely fashion to allocated tasks as assigned by the operational teamEnsure the PDA is updated promptly to show an accurate time stamp of the PRM transfer through the airportAssist, where necessary, with ambulance crews in the movement of PRM's carried on stretchersCheck all relevant flight information e.g boarding cards, FIDS (Flight Information Display Screens) etc. Report any irregularities to the Control DepartmentLiaise and work professionally with all airport and airline personnelPromote OCS as a professional service provider by maintaining a reliable, safe and efficient serviceCollect and return wheelchairs to nearest storage pointMaintain a competent level of knowledge and skill by attending training courses as set out by the companyWork within your own capabilitiesAssist, as required, with any other duties as assigned by the operational team.How to Apply:If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.