Job Title: Early Years Trainer
We are seeking an experienced Early Years Trainer to join our team. The ideal candidate will have a proven track record of delivering high-quality training programs that cater to the needs of internal and external business users.
Key Responsibilities:
* Develop, manage, and deliver training programs tailored for different internal and external business users using multiple media resources.
* Design and deliver accessible overviews of our Hive and CRM Systems, highlighting their features and benefits.
* Develop resources for internal and external teams using software such as Canva, Adobe Premiere Pro, PowerPoint, and more.
* Work collaboratively with team members within a supportive and creative environment.
* Provide tailored training and supports at program, operational, and functional levels based on individual and collective training needs analysis and training requests.
* Create all training collateral, including training guides, videos, and infographics, to ensure users have the ability to resolve issues without contacting the HIVE & CRM contact team.
* Provision of support in relation to system reporting and dashboard support, with a focus on using this functionality to make better use of information and data.
* Support the rollout of new functionality with associated training and support materials.
* Attend UAT and any other required meetings related to the training projects assigned.
* Demonstrate strong prioritization skills with assigned projects and deadlines while communicating effectively with relevant stakeholders.
Requirements:
* At least 1 year's prior experience in delivering group and individual training in a business setting.
* Strong working knowledge of the Hive & CRM.
* Strong understanding of the role and objectives of Pobal, Early Years, key business issues, its challenges, etc.
* Experience in the development of effective document and video training materials, including experience in e-learning software such as Canva, Adobe Premiere Pro (or similar), and PowerPoint.
* Previous CRM and Hive support/training experience.
* Proven customer service and technical support experience.
* Strong relationship building skills across the core business team and external stakeholders.
* Experience in measuring the success of training interventions and solutions for business teams using the Hive & CRM.
* Strong verbal and written skills.
* Strong organizational skills, time management, and attention to detail.
Desirable Qualifications:
* Relevant Third Level qualification (e.g., Diploma) in a relevant discipline or equivalent.
* A relevant train-the-trainer qualification (essential).
* A full clean driver's license (essential).