The L1 Centralized Support Manager will lead a unified, 24×7 L1 support organization, driving standardized first-line incident triage, monitoring, and execution across all applications and infrastructure for consistent, stable service delivery worldwide.RequirementsProven experience in service performance, production management, or ITSM governanceStrong analytical skills with the ability to interpret complex data and drive actionable insightsExcellent stakeholder management and communication skills across global teamsFamiliarity with regulatory frameworks and risk management practicesExperience with performance reporting tools (e.g., Tableau, Power BI, ServiceNow)ITIL Foundation or higher certification (preferred)Experience in managing service operations across multiple regionsExperience running application support functions across different business domainsBenefitsInclusive development opportunitiesFlexible work-life supportPaid volunteer daysVibrant employee networks
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