Smurfit Westrock is the global leader of paper-based packaging solutions. With more than 100,000 employees, 500 converting operations, and 63 mills across 40 countries, we provide our customers with an expansive range of distinctive, innovative products.The Business Systems team of Smurfit Westrock Ireland is responsible for strategy, implementation and support of various Business applications amongst others Business VantagePoint, OMP, Softworks and Artios. The IT Application Support Engineer will support the end users of the SW Ireland Core Applications. They will be involved in day-to-day support and maintenance of the Business applications and underlying infrastructure.Main Tasks/Key Accountabilities/ResponsibilitiesDay-to-day support of Business application usersAnalyse issues reported via Service Desk and determine appropriate actionPerform daily / weekly / monthly / other frequency operational tasks.Liaise with Smurfit Westrock IT Solutions community and third-party vendors to ensure appropriate service levelsApplication support required outside normal working hours when critical business application failure occurs only – otherwise no roster outside normal working hoursWill assist in supporting all business applications and underlying infrastructureCommunicates with all Business system teamsWill keep documentation up to dataJob-requirements:Bachelor's degree in information technology, or equivalent experienceStrong analytical and problem-solving skills.Fluency in English, both verbal and writtenPersonal skills:Self-motivated team player, with a customer focused approachCapable of creating and building relationships with customers and colleaguesAbility to remain calm, focused and able to prioritise tasksGood communication skills