Tekno Surgical, part of Uniphar Medtech is recruiting a field - based Medical Device Service Engineer, to provide technical support in relation to a wide range of medical devices and related medical equipment to existing and new customers across NI and ROI.
Principal Duties And Responsibilities
* Carrying out installations, preventative and corrective maintenance service and other repairs on a wide range of Ophthalmic, Surgical and Medical equipment including (Zeiss devices, Surgical devices and Ophthalmic Instruments, Operating Tables, Microscopes, Camera Stacks, theatre Lights, Urodynamics equipment etc.
* Ability to prioritise jobs and respond quickly to customer issues ensuring minimal customer operational downtime.
* Ability to troubleshoot and diagnose root cause of problems to ensure correct and efficient repair for customers.
* Ensuring devices operate to manufacturer guidelines and following their maintenance and calibrations procedures and check sheets.
* Ensure all test equipment used is within calibration.
* Arrange and undertake installation and commissioning of new devices, liaising with sales team and customers to assess pre-install requirements.
* Completion of relevant paperwork to ISO standards for traceability and invoicing.
* Dealing with suppliers and third-party companies as required.
* Maintaining parts stock to sufficient levels.
* Responding to customer queries and questions and escalating issues when required and pass on potential leads to the Sales team.
* Customer focused with the ability to support the sales department for demonstrations and trade shows if required.
* Supplying device care and maintenance guidelines and training to current and new customers.
* Working with Logistics Department to move devices as required for installations and demonstrations.
* Attending European based manufacturer training courses on specific medical equipment as and when required, to achieve manufacturer engineer equipment trained status.
Role Requirements
* A background in Biomedical / Electronics / Electrical / Mechanical engineering with experience of working in a field role is preferable. (Having worked in similar role with Zeiss device experience would be a distinct advantage).
* Certificate/Diploma or higher in Biomedical / Electronics / Electrical / Mechanical Engineering is preferable.
* A good problem solver for fault diagnosis and resolution for both hardware and software (mostly windows based) issues. Fast learner, with the ability to think independently and creatively.
* This is a busy role and will require an individual who can be flexible, multi-task and prioritise with the ability to work under pressure.
* Excellent organisational and communication skills are also essential.
* Highly motivated and able to work independently under own initiative as well as part of a team.
* Knowledge and interest in the healthcare industry.
* Excellent computer skills, good working knowledge of Microsoft Office Suite.
* Dynamism and flexibility are essential.
* Competent in performing and completing tasks.
* Ability to work well and stay calm under pressure and good disposition.
* Full driving license required
How We'd Like To Work Together
Our core values, titled our Medtech Mindset, guides our culture and work environment:
* We Go Forward Together: We operate as a unified team, leveraging diverse specialties to make swift, collaborative decisions and embrace progress over perfection.
* We Take Our Business Seriously: We prioritise compliance and risk management to ensure the best outcomes for our patients and partners, supported by our innovative portfolio and commitment to sustainability.
* We Deliver Exceptional Results: We focus on quality, customer satisfaction, and commercial success to achieve outstanding results for our patients, customers, and business.
If you have similar values and are passionate about making a meaningful impact, we invite you to join our team and help us drive forward together.
teknosurgical