Citi Services includes Treasury & Trade Solutions (TTS) and Securities Services. TTS provides an integrated suite of Liquidity, Payments, and Trade/Working Capital solutions to multinational corporations, financial institutions, public sector organizations, and increasingly mid‑sized corporate clients. As global trade evolves, Citi helps organizations navigate forward with digital‑first solutions that optimize processes, enhance decision‑making, and strengthen working capital to support economic growth.The Trade Operations team plays a critical role in managing the operational strategy and execution for the Trade business—ensuring that operational processes align with business priorities, integrating operational requirements into technical solutions, and driving efficiencies through automation and process optimization.Operations Engineer for TTS Trade/Working Capital Solutions (TWCS) is a critical role responsible for embedding operational expertise into the development lifecycle, ensuring seamless execution and efficient AI powered change management. This role will drive the “shift‑left” strategy by integrating operations input early in the development process, proactively identifying potential challenges, and ensuring that new functionality is designed with operational efficiency in mind. The Operations Engineer will work cross‑functionally across horizontal functions and LOB teams to eliminate bottlenecks, optimize processes, and enhance overall delivery. Acting as a bridge between operations, technology, and business stakeholders, they will champion automation, scalability, and continuous improvement to strengthen Citi’s trade platform and client experience.Key ResponsibilitiesDesign and implement cutting‑edge technology‑driven solutions to automate existing manual processes, significantly reducing operational risk and enhancing efficiency. This includes the use of Artificial Intelligence (AI) to emulate human interaction with systems for repetitive tasks, along with other forms of automation such as workflow orchestration tools, business process management (BPM) systems, and scripting for data validation and reconciliation.Review user stories and acceptance criteria to validate their completeness and confirm operational considerations are captured.Coordinate with Product Architects, Line Ops and Digital Capability Managers on capabilities identified during dependency analysis to align on plan to manage the dependencies.Work with Product Architects and Digital Capability Managers and Line Ops to ensure acceptance criteria satisfies user needs and provide additional input on criteria.Validate the completeness of user stories epics against their scope, and that completion will satisfy business objectives.Monitor development to identify and elevate challenges and impacts to delivery and continuously track the deliverables as per agreed scope and timelines.Attend testing to provide feedback and challenge results to confirm previously agreed‑upon acceptance criteria were met.Attend demos to validate that there are no gaps from the defined scope.Define, document, and monitor operational readiness criteria which must be met prior to product launch.Coordinate and guide operational readiness team, who develops and delivers training covering the new product functionality.Validate that release readiness criteria have been met.Collaborate with technology teams to integrate automated controls seamlessly into our Trade Finance systems and platforms, ensuring robust and scalable solutions.Qualifications10+ years of Business Operations and Process Management or relevant experience.Bachelor’s Degree in Finance, Business Administration, Computer Science, specialized analytics or related discipline. A Master’s degree is preferred.Broad and diverse function experience in trade finance, operations change management, and data analytics.Demonstrable expertise in leveraging automation technologies, with a strong emphasis on Artificial Intelligence (AI), workflow automation, and other scripting/programming skills relevant to business process automation.Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.Demonstrated analytical skills.Ability to work in a team‑oriented and agile environment while having fun.Proven ability to develop and execute strategic initiatives, with a focus on delivering tangible results in a complex, global environment. Exceptional analytical, problem‑solving, and communication skills.BenefitsBy joining Citi Dublin, you will be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week). You will receive a competitive base salary (which is annually reviewed) and enjoy a host of additional benefits that support you and your family to be well, live well, and save well.Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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