OverviewWe are looking to add a business support analyst to join the existing EOT reliability team. You will work in a heavily business focused technology environment managing multiple responsibilities that demand a strong sense of urgency and focus to ensure that the performance and stability of our proprietary trading systems as well as the related hardware is optimized.You will work closely with Traders, Development, Delivery and Engineering teams to dig into the data available through queries and scripts, in order to resolve issues.In This Role You WillAddress queries and investigate issues from Traders.Act as primary escalation point for these issues.Troubleshoot and optimize our proprietary applications.Real time monitoring - You will look at a number of monitoring applications displaying a live view of the trading environment (both software & hardware), responding if a piece of hardware dies or software crashes to get it back up and running.Responsible for deploying, reviewing, and testing changes to the production trading environment inclusive of business, software and hardware changes.Work on both short & long-term projectsCollaborate with Development, Delivery and Engineering teams to deliver new and improved functionalities to the trading environment.What We're Looking ForDegree in a technical or business discipline or equivalent industry experience of 3+ years.Excellent analytical & troubleshooting skills.Experience with Change Management and Incident Management Procedures.Experience of technical documentation & support cases.Financial systems experience.Could HaveExperience of working with and supporting a batch scheduling system.Knowledge of networked application systems to include exposure to technologies such as databases (e.g. Oracle, MySQL) and Server OS (e.g. Windows, Linux).Knowledge of scripting (e.g. Windows Batch, PowerShell, Python, SQL)Experience of system monitoring tools, such as Splunk or Check_MK.Financial Trade Floor experience is a plus but not essential, training will be provided.Personal AttributesCandidates must be a self-starters with demonstrated initiative and a drive to deliver outstanding solutions and possess a proven record of seeking continuous improvement and implementing best practice in a technology environmentStrong decision making skills. Candidates must be able to assess situations to determine the risks and options, and effectively communicate clear and timely decisions.Excellent communication (verbal and written) – possess an ability to convey complex subjects in a clear and concise mannerCandidates must have a proven ability to work under pressure and to tight deadlinesExcellent attention to detail – thorough in all work carried outExcellent collaboration and interpersonal skills are key to building strong working relationships. Candidates must have the ability to establish and maintain positive working relationships with all stakeholders in order to achieve results.Teamwork – working together to meet deadlinesExcellent time management, organization and prioritization skillsFlexibility – all members of the team participate in early morning and out of hours schedulesDesire to learn and improve skills and knowledgeSusquehanna is an equal opportunity employer. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruitment process, please contact us.If you're a recruiting agency and want to partner with us, please reach out to. Any resume or referral submitted in the absence of a signed agreement will not be eligible for an agency fee.