OverviewThe Sr. Sales Engineer provides pre-sales technical support for all Tungsten Automation Corporation products and associated applications. While assigned to a geographic area, Sr. Sales Engineers also collaborate with and backup peers from across the country to provide efficient pre-sales support nationwide.ResponsibilitiesPreparing standard and custom demonstrations for Tungsten Automation Corporation Account Managers and resellersHandling all pre-sales technical issues professionally and efficientlyMaintaining in-depth knowledge of Tungsten Automation Corporation productsMaintaining a working knowledge of content repositoriesMaintaining a working knowledge of workflow systemsEnsuring an understanding of key verticals which may include Financial Services, Insurance, Manufacturing, Logistics, Healthcare among othersUnderstanding Tungsten Automation Corporation role in supporting business processes, including process assessments, solution development as well as current and future requirementsResponding to technical questions in RFIs/RFPsSharing “Best Practices” with other SEsCreating and distributing reusable assets for the greater Tungsten Automation Corporation community (SEs, AEs, Partners, Marketing etc.)Providing feedback to Product Development regarding new features, improving product performance, and eliminating bugs in the productPreparing Tungsten Automation Corporation Professional Services for efficient installations – professionally managing the transition from pre-sales to post-sales and staying involved as the implementation progressesPreparing resellers on the technical aspects of selling Tungsten Automation Corporation solutions practices and proceduresServing as a point of contact for resellers on technical issuesResponding to resellers requests for pre-sale technical supportRequired ExperienceThe qualified applicant must demonstrate knowledge of the roles, responsibilities, processes, tools and techniques used by pre-sales technical support and sales departments, and have excellent people skills, communication and negotiation skills along with the ability to perform professional presentations, and extensive, up-to-date technical knowledge in document management and digital processing.Qualifications Include7-10 years’ experience supporting a solution sales team in the pre-sales technical roleExperience leading complex, technical, enterprise solution-based opportunities through the opportunity sales step to successful closeBachelor’s degree in information systems, computer science, information technology or a related discipline, or equivalent years of experienceProfessional presentation experiencePublishing of white papers, blogs, thought leadership assetsBusiness analysis at both the IT and LOB level, including the ability to document the analysis in a useable, shareable formatExperience working with various partners/channel organizationKnowledge and experience with Visual Basic and JavaProficiency in working with JSON for data exchange, API requests, and integrationsExperience with cloud services (e.g., Azure, AWS, or Google Cloud)Understanding of Generative AI concepts, including prompt engineering and fine-tuning LLM outputs for business use casesFamiliarity with emerging Agentic AI patterns, including AI-driven decision-making and tool orchestrationFamiliarity with API testing and debugging tools such as Postman and cURLExposure to containerized environments (Docker, Kubernetes) for cloud deploymentsUnderstanding of identity and access management (OAuth, SAML, or API keys)Ability to troubleshoot and optimize workflows involving REST APIsStrong problem-solving skills for cloud-based integrations and automation workflowsExperience in business process management/software industry is a plusAbility to travel 50%Skills And Knowledge RequiredPerformance is measured by the revenue produced in Tungsten Automation Corporation software sales, professional services, and other measurable performance. The role also considers demonstrated willingness to:Seek and successfully complete special assignments that develop technical and/or other job-related skillsRegularly assist others in the team or departmentDemonstrate openness to feedback and constructive criticismFoster an environment of innovation and creativityMaintain a professional customer environment with positive customer satisfactionStay abreast of technological advances and the industry overallTungsten Automation Corporation, Inc. is an Equal Opportunity Employer M/F/Disability/VetsJob DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Sales and Business DevelopmentIndustries: Software Development
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