Group Company: Deutsche Börse, Cork Branch
End User Support Specialist - Touchpoint
Full-time | limited
Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team
You Area of Work
Corporate IT of Deutsche Börse Group is in charge for end user workplace experience, voice & communication, application development and operations for all group processes such as Financial Core, Customer Care, Control & Corporate Processes, as well as Deutsche Börse Group's Reference Data Platform.
We also develop and operate our Enterprise Analytics and Digital Boardroom which are the core of sharing and measuring our group's success.
Our mission is simple – Make IT Run
Your Responsibilities
* Provide onsite support to users, ensuring immediate resolution of technical issues and hands-on assistance with hardware and software. (No forwarding of problems)
* Ensure incident information is recorded completely as well as the resolution
* Handout and receive returned hardware (Mobile Phone, Laptop, Tablet, ...) incl. user support during device initialization / user training
* Presenting new hardware on different occasions to different user groups
* First level support of AV Hardware incl. troubleshooting, regular check-ups (incl. replacement in case of need) in conference rooms. Technology basis is Microsoft Teams Rooms.
* Setup of new devices or returned device
* Ownership and responsibility of User satisfaction
* Representing Corporate IT to ensure a "one of a kind" user experience
* Support projects and initiatives
* Create and review statistical information
* Accountable for our local hardware management
* VIP Support (Executive Board and Supervisory Board)
Your Profile
* University degree in computer science or a comparable education
* Experience in providing IT-Support (User Helpdesk – 1st & 2nd Level)
* Excellent Windows 11, MS-Office and other Microsoft products knowledge
* Experience in working with Linux
* Experience in working with and supporting end user devices (notebooks, tablets, Mac, iPad)
* Experience supporting iOS & android mobile devices
* Experience with SAP ticket system and remote tools
* Excellent German and English skills complete your profile
* Analytical thinking & problem resolution skills
* Strong service, resolution and target achievement drive
* Strong social Competence, self-motivation and assertiveness
Deutsche Börse Group embraces an international climate, whereby diversity is universal. This is evident across the board, be it through our diverse workforce, routine responsibilities or other areas of activities and scope of application. We are looking for employees who enjoy working in a dynamic and flexible environment and are willing to put forward innovative ideas for the company. An open mindset, a proactive approach and self-motivation are prerequisites.
We offer our employees an attractive remuneration package. Benefits include a high level of trust and autonomy in modern, centrally located workplaces where corporate culture and values are exercised regularly.
We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.
Have we piqued your interest? Then we encourage you to apply now
Do you have questions about the application process or this position?
Please contact us at - or by phone We look forward to getting to know you
Deutsche Börse Group, Human Resources
https://careers.deutsche-