Ads Customer Success Specialist (CSS)As a Customer Success Specialist you will support our internal Sales teams on completing tasks that unblock our advertisers and grow our partnership with them, leading to their success on the advertising platform.Profile requirementsA passion for digital marketing and knowledge of ad productsStrong attention to detailExcellent verbal and written communication skillsDigital advertising experienceStrong Excel/Google Suite experienceAgility in quickly learning new tasks as they are introduced into the programGreat communication & collaboration skillsTime management skills: address and unblock client issues within a provided service level agreement (SLA) time windowAbility to work in a fast paced environment and adaptable to changesNice to HavesFamiliar with ad reporting (benchmarking, brand study set-up, ad hoc requests) and an aptitude for diving into performance data, identifying performance trends and providing upsell recommendationsFamiliar with upselling, such as the Request for Proposal (RFP) and the pitching processKnowledge and experience working across the advertising funnel- including with Brand, DR and App advertisers