Job Summary:This role is essential for ensuring excellent customer service and operational efficiency. The Customer Services Coordinator will be responsible for managing customer enquiries, scheduling jobs, ordering materials, and providing general administrative support to the team.Key Responsibilities:Customer Enquiries:Serve as the primary point of contact for customer enquiries via phone, email, and in-person, providing timely and accurate information about services, pricing, and scheduling.Job Scheduling:Coordinate and schedule jobs for electricians, ensuring optimal use of resources and maintaining effective communication with customers regarding appointment times and changes.Materials Ordering:Manage the procurement of materials and supplies necessary for jobs, including sourcing vendors, placing orders, and tracking deliveries to ensure timely availability.Administrative Support:Provide general administrative support, including sending out quotes, maintaining records, updating databases, and preparing reports related to customer interactions and job statuses.Customer Follow-Up:Conduct follow-ups with customers after service completion to ensure satisfaction and address any concerns or feedback.File Management:Organize and maintain electronic and paper files related to customer enquiries, job schedules, and materials, ensuring compliance with company standards.Collaboration:Work closely with electricians, management, and suppliers to ensure seamless operations and communication across the business.Qualifications:Experience:Experience in customer service or administrative support, preferably in a construction or electrical industry setting.Communication Skills:Excellent verbal and written communication skills, with a strong ability to interact effectively with customers and team members.Organisational Skills:Strong organisational abilities, with excellent attention to detail and the capacity to manage multiple tasks simultaneously.Technical Skills:Proficiency in Microsoft Office Suite (Word, Excel, Outlook), experience with scheduling and customer management software is preferred.Problem-Solving:Strong problem-solving skills with the ability to remain calm under pressure and address customer concerns effectively.Job Types: Part-time, PermanentExpected hours: 20 per weekBenefits:On-site parkingSick payWork from homeLanguage:English (required)Work authorisation:Ireland (required)Location:Cork, County Cork (required)Work Location: Hybrid remote in Cork, County Cork