Job description:Part time - Patient Service Representative (up to 20 hours)Part time roles, working remotelyMission StatementWe connect patients, providers, and caregivers to the right care, at the right time, in the right place, resulting in exceptional experiences and outcomes for patients and providersOur vision is to be the partner of choice for healthcare organizations in the delivery of patient access solutionsThe Specific behaviors and skills we care about most are Integrity, innovation, Collaboration, Empathy and Excellence.SummaryRelateCare is rapidly expanding and we are looking for Part time Patient Scheduling Representatives to start in our headquarters in Waterford or Tralee.We specialise in connecting patients, providers and caregivers ensuring that patients can access the right care at the right time and in the right place. We are a multidisciplinary team of nurses, contact management specialists and technologists who work with leading hospital and health organisations.Shift pattern:We require agents who are able to work:Every Monday, full shift. More hours assigned throughout the week according to business needsLines are open between 12pm-12pm, Monday to FridayMUST BE AVAILABLE FOR FULL TIME TRAININGKey Duties:Receiving inbound calls from patients looking to schedule physician appointmentsConnecting patients, providers and caregivers to the right care, at the right time, in the right place, resulting in an exceptional experience and outcome for patients and providers.Verifying and reviewing patient insurance coverage and benefit eligibilityResolving patient requests efficientlyAccurately entering patient data into multiple systemsCandidate Requirements:Exceptional customer service skillsEmpathy and the ability to soothe anxious callersPrevious customer service experience (face to face or contact centre)Excellent communication skills, both written and verbalFluent English and the ability to relay information to callers in an easily understood mannerAbility to multitaskComputer literacy and ability to learn new systemsAdaptability to changes in processes and proceduresJob Types: Part-time, PermanentBenefits:Employee assistance programGym membershipOn-site parkingStore discountWellness programApplication question(s):Do you have fixed line broadband, with speeds above 20mbps download?Experience:call centre environment: 1 year (preferred)customer service: 1 year (required)Work authorisation:Ireland (required)Work Location: Remote