Posted: 13 June
The role
Customer Service Advisor – Full-Time
Location: Clonakilty, West Cork Business and Technology Park, P85 YH98.
Hours: Monday to Friday, 8am to 6pm (2–3 days in office).
Start Date: Immediate.
What you’ll do
Be the friendly voice supporting our clients’ customers with general enquiries, provide proactive, professional service that leaves a lasting positive impression, and collaborate with a small, dedicated team in a supportive office environment.
What we offer
Full-time (40 hours/week)
A warm, inclusive team culture
Convenient office location in scenic West Cork
Opportunity to start as soon as possible
Competitive salary €29,432 per annum with 22 days annual leave
Access to Wrkit lifestyle savings and discounts
Eye‑care vouchers for eye examinations and glasses subsidy
Capita pension scheme and Employee Assistance Programme
Life Assurance Benefit and cycle2work scheme
Job Description
As a Customer Service Advisor, you will support a long‑standing client of Capita. The role includes providing a fantastic customer experience on all interactions with the client and their stakeholders, managing inbound and outbound calls, securing medical appointments, processing large volumes of data entry on new and existing applications, and overseeing a digital mail room in our Clonakilty offices.
Responsibilities
Deal with customer queries via calls, emails, and web forms, ensuring delivery of quality service consistently.
Meet day‑to‑day service delivery targets, handling all queries and requests in a timely, professional, and consistent manner.
Accurately record all contact interactions on systems in line with expected processes.
Present a positive image and provide a great first impression to all contacts.
Build sustainable relationships of trust with customers, team members and clients through open and interactive communication.
Perform digital mail room activities: opening and sorting post, scanning documents, processing fees, handling outbound post.
Qualifications & Attributes
Highly methodical with thorough attention to detail.
Excellent organisational skills.
Ability to work to stringent customer service SLAs and KPIs.
Demonstrated confidence and effective communication skills.
Strong PC and data entry skills.
Excellent written English and ability to compose written responses to customers.
Ability to learn new skills quickly, adopting new processes and technology.
Employment Details
Job Title: Administrative Customer Service Advisor
Type: Full time
Contract: Permanent
Location: Clonakilty, Ireland
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