*Job Overview*The primary function of the Personal Insurance Advisor is to deliver excellent and efficient customer service that drives increased sales and business retention*Job Responsibilities*Working closely with and reporting to a Team Leader and Support Manager, you will be results focused and your key responsibilities will include:Provision of a high standard of service to our existing and new customers ensuring that the experience that they receive will be to the required level and in keeping with FBD's customer care ethosDelivery on agreed targets for new business and retention through the use of selling and retention skillsExecution of policy amendments in an efficient manner ensuring that all aspects of our service provision is meeting customer expectationOptimising opportunities for cross selling, to generate referrals while engaging with customers to maximize the business growth opportunities within other channels/business unitsHandling a requisite volume of calls efficiently ensuring that our call answering objectives are achieved for both the customer and organizationWorking closely with team colleagues to collectively achieve overall targets setEnsuring all systems and procedures as lady down by the Company are complied withAccruing and maintaining comprehensive up to date knowledge and information of the Company's Personal Lines and Commercial product range and compliance requirements, and completing relevant industry qualifications as appropriateCarrying out such duties as management may require from time to time*Job ResponsibilitiesEducation*Leaving Certificate or equivalent and/or a relevant third level qualification.*ExperiencesCompetenciesSkills:*Customer focusedExcellent communication & organisational skillsPrevious sales or customer service experienceProactive, energetic approach and positive outlookProficient in MS Office Suite- MS Word, Excel, Powerpoint*Competencies:*TeamworkTarget driven & results orientatedProblem solvingMCCThis role sits within Pay Band A of FBD's Graduate Pay bandFooterFBD is an inclusive Equal Opportunity employer that considers applicants irrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances.