Posted: 29 June
Offer description
Job Title
Our organization is looking for an individual to fill the position of Service Delivery Manager.
This role is ideal for a detail-oriented person with expertise in ICT and strong service delivery skills.
The successful candidate will oversee end-to-end B2B broadband and VOIP installations, coordinating with internal teams to ensure timely professional service.
They will also monitor project timelines, manage risks, and resolve issues while improving processes and managing hardware procurement and inventory.
* Oversee end-to-end delivery of B2B broadband and VOIP installations.
* Coordinate with internal teams to ensure timely, professional service.
* Configure routers, VOIP handsets, and cloud PBX systems.
* Act as the main contact for clients during onboarding and installation.
* Attend on-site client meetings as needed.
* Monitor project timelines, manage risks, and resolve issues.
* Improve processes and manage hardware procurement and inventory.
* Excellent organisational and communication skills.
* ICT or telecoms experience preferred but not essential.
* Proven ability to manage projects and collaborate across teams.
* Strong problem-solving mindset with a customer-focused approach.
